Chat and call buttons

Floating chat and call buttons let shoppers reach you instantly with their questions — a simple way to win sales when someone hesitates before buying. Your store can offer three ways to get in touch, and they all live in one tidy group so they never overlap:

• WhatsApp — opens a WhatsApp chat, optionally with a message already typed in.
• Messenger — opens a Messenger chat with your Facebook page.
• Phone call — dials your number straight from the shopper’s phone.

Steps

1. Open Integrations from the sidebar and choose Messaging.
2. Find Chat & call buttons and open it.
3. On the Channels tab, switch on each channel you want and fill in its details:
   • WhatsApp — your business number (digits only; the +88 prefix is added for you).
   • Messenger — your Facebook page link or Messenger username. You can paste the whole link, for example m.me/yourpage or facebook.com/yourpage.
   • Phone call — the number shoppers should call. Tap Use store number to reuse your store contact number.
4. On the Display tab, choose where the buttons appear (browsing pages and/or product pages), the layout, the position (left or right), the button style (icon only, or icon with text), and device visibility.
5. On the Messages tab, set each button’s text, your WhatsApp pre-filled message, and an optional Messenger tag.
6. Open the Preview tab to see how the group looks, then Save.

Choosing a layout

• Stacked shows every button you turned on, one above the other. Nothing is hidden, but three buttons take up more of a phone screen.
• Expand on tap shows a single button that opens the rest when a shopper taps it. It keeps the screen clear and is the better choice when you offer all three channels.

In a stacked layout only the bottom button shows its label, so the group stays compact on small screens. In expand layout every button keeps its label.

About each channel

WhatsApp is the only channel that supports a pre-filled message. Use {{product_name}} in it and the product a shopper is viewing is filled in automatically. On other pages the message is left blank rather than showing the raw placeholder.

Messenger cannot carry a pre-filled message — that is a Facebook limitation, not a Sohoj Dokan one. Instead you can set a short tag that travels with the chat, so you can tell which chats started from your store.

Phone call buttons are hidden on desktop by default, since tapping to call only works on a phone. You can change this under Show the call button on if you want it everywhere.

Note: A friendly pre-filled message such as “Hi, I’d like to know more about” makes it easy for shoppers to start the conversation.

Tips

• Keep button text short so it fits neatly on mobile screens.
• If you turn on all three channels, choose Expand on tap — three stacked buttons crowd a phone screen.
• Only turn on a channel you actually watch. A button nobody answers costs you more trust than not having it.

What’s next

Set up email notifications so you never miss an order.

For a map of every marketing tool, where each one lives and when to use it, read marketing tools explained.