Ship with couriers & print labels

Once an order is ready, you can hand it to a courier and print a label without leaving Sohoj Dokan.

Steps

1. Connect a courier first — see connect a courier. The shipment option only appears for couriers you have enabled.
2. Open the order from the Orders list.
3. In the Steadfast or Pathao panel, review the parcel details (customer, address, amount), then tap Send to Steadfast or Send to Pathao. For Pathao, set the parcel weight first.
4. After sending, the order shows a consignment ID and a tracking code you can copy or open to track the parcel.

Printing labels

• For a single order, use the Print Label button on the order page.
• For several orders at once, select them in the Orders list and tap Print Selected, or use Print Labels at the top to print the whole visible list.

Note: An order can’t be sent to a courier if it is already Cancelled or Delivered, and it can’t be sent to both Steadfast and Pathao.

Pathao requirements: Pathao needs the recipient’s name (3–100 characters), a full address of at least 10 characters (up to 220), and an 11-digit mobile number. If any of these are missing or too long, booking is blocked with a clear message — edit the order and try again. When the order has an alternate phone saved, it is sent to Pathao automatically so the rider has a backup contact.

Staying up to date

Once a parcel is with the courier you do not have to track it by hand. Connect that courier’s webhook and every movement — picked up, in transit, out for delivery, delivered, returned — updates the parcel status and is added to the order’s journey on its own. Each update lands as a Courier Update row credited by webhook, showing the status change plus anything the courier sent along, such as the reason a delivery failed. Without a webhook, the status stays where it was when you sent the parcel.

What’s next

After sending, the order moves on to Awaiting Pickup — see order statuses and understand parcel statuses.