Products page explanations

Your catalog is the part of the dashboard you set up once and then live with for years, so it is worth understanding properly. This guide covers the whole Products area: the list and everything you can do from it, then the product form field by field, including the settings people usually discover by accident.

Where to find it

Open Products from the sidebar. There are two screens: the list of everything you sell, and the form you get when you add a product or tap an existing one. This guide covers both, in that order.

Part 1: the products list

The buttons at the top

Button	What it does
Add Product	Opens an empty product form
Import	Goes to bulk import, for adding many products from a CSV or Excel file
Export	Downloads the products currently on screen as an Excel file

Import only appears if bulk import is enabled for your store. And a small but useful difference from the Orders page: product Export covers the products on the current page, not every product matching your filters. If you want your whole catalog in one file, widen your view before exporting.

Search

Search matches three fields: the product name, the SKU, and the description. Searching the description is more useful than it sounds when you cannot remember what you called something but do remember writing “waterproof” in it.

Filters

• Category: picking a parent category also brings in everything in its subcategories, so you do not have to select them one by one
• Status: Active or Draft
• Stock: In Stock, Low Stock (10 or fewer), Out of Stock
• Tag: any tag you have created
• Price: a minimum and a maximum in taka

Clear resets everything at once. The stock filter only makes sense if you track inventory on at least one product, so it stays out of your way otherwise.

Reading a row

Each row shows the product image, name, category, tags, stock, price and status. A product with variants shows a variants count instead of a single stock number, since its stock lives on the variants. Low stock reads as N left and empty stock reads as Out of stock.

Two shortcuts sit at the end of the row: Edit opens the form, and View on site opens the product on your live storefront, which is the fastest way to check that a change looks right to customers.

Bulk actions

Tick the checkboxes and a bar appears with six actions:

Action	What it does
Set Active	Publishes the selected products
Set Draft	Hides them from your storefront
Change Category	Two modes, explained below
Add Tags	Adds tags without removing existing ones
Export Selected	Downloads just those products
Delete	Permanently removes them

Change Category asks you to pick between Replace and Add. Replace moves the selected products into that one category and drops their other categories. Add appends the category and leaves what they already had alone. Choose carefully, because Replace is easy to run by accident on a large selection.

Deleting is permanent and cannot be undone. If you are unsure, set the products to Draft instead: they disappear from your storefront but stay in your dashboard.

Pagination and plan limits

The list shows 20 products per page.

If your plan caps how many products you can have, a banner appears once you reach the cap and Add Product is disabled until you upgrade. Free trials are usually capped, and paid plans are usually unlimited, so most paying merchants never see this.

Part 2: adding or editing a product

The form has three tabs across the top, plus a sidebar that stays visible on all of them.

General tab

Product Information

• Name is required, and it becomes your web address if you do not set a slug yourself. Write it the way a customer would search for it, not the way your supplier writes it on the invoice.
• Description is a rich text editor, so you can use headings, bold text and lists. Use it for the questions a customer would otherwise have to message you about: size, material, what is in the box, care instructions.

Pricing

• Original Price (BDT) is required.
• Discounted Price is optional. It must be lower than the original price to display as a sale. When you set it, the storefront shows the old price struck through beside the new one, which is what makes a discount feel like a discount.

To end a sale, clear the discounted price rather than editing the original. Raising the original price to fake a bigger discount is the fastest way to lose a repeat customer who remembers what they paid last month.

Product Images

• Up to 5 images per product.
• JPEG, PNG, GIF and WebP are accepted, each up to 5MB. Photos from iPhones in HEIC format are converted for you automatically.
• The first image is the one shown in listings, search results and the cart, so make it your clearest shot on a plain background.

Photos do more work than any other field on this page. A well-lit picture on a white sheet beats a dark one on a patterned bedcover every single time, and it costs nothing but a minute of arranging.

Variants tab

Use this when the same product comes in several options, for example a shirt in three sizes and two colours.

1. Tick the attributes you need: Size, Color, Material, Style.
2. Type the values for each one, separated by commas, for example S, M, L, XL.
3. Press Generate Variants and every combination is created for you.

Each generated row can then carry its own price, discounted price, stock, SKU and image, and you can switch any row off if that combination is not available. One row can be marked as the default, which is the option preselected when a customer opens the product.

A few rules worth knowing:

• A variant image must be one of the product’s own uploaded images. Upload the photo on the General tab first, then pick it here.
• A product can have up to 1000 variants, which is far more than anyone needs in practice.
• Once a product has variants, stock is tracked per variant, and the single stock box on the Advanced tab disappears. The same goes for SKU.

Do not create variants for things that are really separate products. If two options have different photos, different descriptions and different customers, they are two products.

Advanced tab

This is where the settings live that you set once and rarely revisit.

URL Slug is the address of the product on your storefront, as in /products/your-slug. It accepts letters, numbers and hyphens, and Bangla letters work fine. If the slug is already used by another product, we quietly add -2, -3 and so on rather than refusing to save.

SKU is your own internal code for the item. It is optional, must be unique within your store, and only appears if you have switched the SKU feature on under Advanced in the sidebar. When a product has variants, the SKU moves to each variant instead.

Track Inventory turns on stock counting for this product. With it off, the product simply never runs out, which is right for made-to-order or unlimited digital items.

Stock Quantity is how many you have, shown only when tracking is on.

Prevent Overselling decides when stock is committed:

• Off: stock is deducted when you move an order to Confirmed. A customer can order more than you actually have, and you sort it out on the phone.
• On: stock is reserved the moment the order is placed, and an order for more than you have is refused at checkout.

Turn it on for anything genuinely limited, such as the last three of a discontinued item. Leave it off when you can restock quickly and would rather not lose a sale over a temporary count.

Wholesale & Bulk Pricing lets you sell in quantity:

• Minimum order quantity: the fewest units a customer may buy
• Order in multiples of: the step size, so packs of 12 stay packs of 12
• Maximum order quantity: a cap, or leave it empty for none
• Quantity-break pricing: up to 10 tiers, each giving a cheaper unit price at a higher quantity

The tiers have to make sense, and the form enforces it: every tier’s quantity must be a multiple of your step, at least your minimum, higher than the tier above it, and at a lower unit price than the tier above it. Quantity-break tiers are not yet available on products with variants, though the minimum, step and maximum still apply there.

Delivery Weight matters only if your store charges delivery by weight:

• Charged by delivery weight? decides whether this product is billed per kilo or takes the flat standard-item fee. This is the switch that makes a combined delivery mode work, letting rice go by weight while a shirt takes the flat fee.
• Weight per unit is the weight of one purchase unit, in grams or kilograms.

For products sold by the kilo, set the weight to one purchase step. A mango set up with a 10kg unit weight is then sold in 10, 20 and 30kg steps, and your storefront automatically shows a per-kilo price and expresses the quantity in kilograms. Nothing about the price or the stock changes, only how it is presented and how delivery is calculated.

Note: A product with no weight set counts as zero kilograms, so it would ship for free under a weight-based charge. Before switching your store to a weight-based delivery mode, set a weight on every product.

The sidebar

Visible on every tab:

• Category: a product can sit in up to 20 categories. The starred one is the primary category, used for breadcrumbs, product feeds and exports. You can create a category here by typing a name that does not exist yet.
• Tags: free-form labels for cross-cutting groups like “eid collection” or “gift under 500”. A tag can feed a homepage Product Grid section and filter your own product list, so it is a merchandising tool as much as an organising one.
• Featured Product: shows the product in the featured section of your homepage.
• Status: Active puts it on your storefront, Draft keeps it hidden while you work on it.

Then Create Product or Update Product to save, with Delete Product underneath when editing.

How stock actually behaves

The two stock switches are independent, and mixing them up causes most stock confusion:

Setting	What it does
Track Inventory off	The product never runs out and no counts are shown
Track Inventory on	Counts are shown and go down as orders progress
Prevent Overselling off	Stock is deducted when an order reaches Confirmed
Prevent Overselling on	Stock is reserved at checkout, and oversized orders are refused

Variant stock is entirely separate from product stock. When a product has variants, only the variant counts matter, and running out of Medium does not affect Large.

Cancelling an order returns its stock. The full picture of when stock moves is in orders page explanations.

Active and Draft

Draft is the honest half-finished state, and it is worth using. A draft product does not appear on your storefront, in search, or in any category, but it keeps every photo, price and description you have entered so far.

The workflow that saves the most embarrassment: create the product as Draft, add photos and description over a day or two, look at it with View on site, then flip it to Active when it is genuinely ready. Half-finished products going live is one of the most common avoidable mistakes on a new store.

Common questions

What you notice	Why
The discounted price is not showing as a sale	It must be lower than the original price
The stock box disappeared	The product has variants, so stock lives on each variant instead
No SKU field anywhere	The SKU feature is off. Switch it on under Advanced in the sidebar
The slug saved with a -2 on the end	Another product already had that slug. Yours was made unique automatically
Add Product is greyed out	You have hit your plan’s product limit. Upgrade to add more
The product does not appear on the storefront	It is still Draft, or it has no category assigned in a layout that filters by category
Quantity-break tiers are missing	The product has variants. Tiers are not available there yet, but minimum, step and maximum are
A weight-based order shipped for free	The product has no weight set, so it counted as zero kilograms
An image would not upload	It is over 5MB, an unsupported format, or you already have 5 images

In the mobile app

Products is one of the five tabs in the merchant app. You get the list with search and filters, the full product form including the variant editor and image manager, and you can photograph a product and publish it from your phone in a minute. For a small store this is often the fastest way to build a catalog: take the photo, write two lines, set the price, save.

Tips

• Photograph everything in the same place, with the same light and background. A consistent catalog looks professional even when the individual photos are ordinary.
• Write descriptions that answer the questions customers actually message you about. Every answered question is one less message to reply to.
• Use Draft while you work, and Active only when the product is finished.
• Fill in delivery weights as you add products, not later in one painful session, especially if you might ever charge delivery by weight.
• Tags cost nothing and let you curate a homepage section by re-tagging products rather than editing the page.
• Before a campaign, filter by Low Stock and restock quietly. Running out mid-campaign wastes the ad money you already spent.

What’s next

For individual jobs in more depth, see add a product, product variants, manage stock and inventory, product images, bulk import products, SKU and inventory codes, and wholesale and bulk pricing.